Effective date: November 2024
You acknowledge and agree to:

General

• Please verify your order carefully. After placing your order, be sure to review the
  confirmation email. SaveMood reserves the right to apply necessary deposits to
  ensure product integrity. We aim to provide accurate confirmation details;
  however, the final invoice you receive will reflect the official bill.
• Report any issues with spoiled or missing items promptly. We offer a 100%
  satisfaction guarantee. After 7 days, invoices will be considered final and
  accurate.
• SaveMood reserves the right to decline any refund requests and may ask for
  photos to support such requests.est.
• We reserve the right to restrict or discontinue your access to any or all parts of
  the SaveMood website and related services at any time, without prior notice. At
  our sole discretion, SaveMood may also suspend or revoke a customer’s ability
  to purchase products through the website for any reason.
  Delivery and fee
• Regular customers
  ◦ A minimum purchase of $60 is required for all orders.
  ◦ Delivery fees are determined by your proximity to our distribution centers.
  We offer free delivery on all orders exceeding $150.0.
  ◦ Deliveries are available daily, from 9 AM to 9 PM, seven days a week.
• Office Program customers
  ◦ A minimum order of $60 is required for all Office Program purchases.
  ◦ A delivery charge of $9.95 applies to all Office Program orders under
  $200.
  ◦ Deliveries will be made to a single drop-off point, either the office
  entrance or reception, between 9 AM and 2 PM, Monday through Friday,
  as part of our regular delivery schedule. Please inform us of your
  preferred drop-off location. Here’s how
• Please leave your empty reusable delivery bins out for collection when your new
  SaveMood order arrives. If you decide to discontinue service, SaveMood will
  retrieve any remaining bins.
• Be cautious when handling frozen items from the foil jackets, and avoid direct
  contact with the dry ice packs.
• All bins, ice packs, foil jackets, and other materials are the property of
  SaveMood and must be returned promptly and in good condition. Failure to do
  so may result in charges to your account or loss of any deposits. We reserve the
  right to decline pickup of bins that contain items we deem hazardous to our staff
  or other customers.
• Order cancellation policy
• Any changes to your order, including cancellations, must be completed before
  the order cutoff time, which is the day prior to your scheduled delivery.
• If you need to cancel your order after this deadline, you may contact our
  Customer Care team. However, please note that the full amount of your order
  will still be charged.
  Payment
• SaveMood reserves the right to perform a credit card pre-authorization. All preauthorizations
  are processed one business day before delivery. For questions or
  concerns regarding this policy, please contact our Customer Care team.
• We accept payments via credit card (Visa, MasterCard, Discover, American
  Express) or Visa/MasterCard debit cards.
• You will be charged for your groceries either on the day of delivery or the day
  after. In some cases, you may be charged as early as one day before delivery or
  as late as one day after delivery.
• A fuel surcharge of $1.99 will be added to each order. This fee is subject to
  change.
• Please ensure your payment information is up-to-date, and your payment card
  has sufficient funds to cover your order. Notify us of any changes to your
  banking or credit card details promptly.
• If there are any issues with payment, we reserve the right to temporarily suspend
  your account and may forward the matter to a collection agency

Product information

• Prices for certain items may vary depending on your location.
• Disclaimer: Product details on the website may not always be fully accurate. If
  you have allergies or specific dietary concerns, please check the product
  packaging carefully before consumption.
  Office Program exclusions
• Office Program accounts are not eligible to participate in the SaveMood
  membership program.
• Additionally, Office Program customers are unable to earn or redeem loyalty
  points when making purchases.
  Electronic Communication:
  When you visit our site or send us emails, you are communicating with us electronically
  and consent to receive electronic communications in return. We will contact you via
  email or by posting notices on the website. You agree that all agreements, notices,
  disclosures, and other communications provided electronically fulfill any legal
  requirement for such communications to be in writing.
  If you choose to subscribe to our newsletter, we will use your name and email address
  to send it to you. For your convenience, we offer an option to unsubscribe at any time.
  Please refer to the Choice and Opt-Out section for more details.